These Terms and Conditions contain the rules and procedures for using the services provided by
MOOORE to the user (“General Terms of Use”) as well as the rules for purchasing products
through the platform (“General Sales Terms and Conditions”).
MOOORE is a platform owned by Openamic S.r.l., with registered office in 20138 Milan (MI), Via
Marco Fabio Quintiliano, 24, Tax Code/VAT number: 11614710967.
Definitions
The terms and phrases listed below have the meanings indicated below, with the understanding
that singular terms are also considered to include the plural and vice versa.
- MOOORE (or the “Platform”): refers to the MOOORE platform (www.mooore.com) owned by Openamic S.r.l.
- User: refers to any subject registered on the Platform.
- Services: refers to the services of intermediation for the sale of products available on the Platform, as well as any other service that allows the User to enter the MOOORE community and share content.
- General Terms of Use: refers to the section of these Terms and Conditions that contains the rules and procedures for using the Services by the User.
- General Sales Terms and Conditions: refers to the section of these Terms and Conditions that contains the rules for purchasing products uploaded to the Platform.
- Account: refers to the personal area of the Platform in which Users can create a personal profile, join the community, share content, and proceed with the purchase of products after registration.
- Registration: refers to the procedure for registering on the Platform by creating an Account.
- Product: refers to any product made available on the Platform and purchasable by the User.
- Content: refers to all content, including photos, articles created and/or published by Users, the Platform, or third-party professionals.
- Affiliates: refers to physical stores affiliated with MOOORE that sell their products through the Platform.
- Privacy Policy: refers to the information under Article 13 of Legislative Decree 196/2003 and Article
13 of EU Regulation no. 2016/679 relating to the processing of User data by Openamic S.r.l. as the
Data Controller.
GENERAL TERMS OF USE
Purpose
1.1. These General Terms of Use govern the procedures for using the Services provided by
Openamic S.r.l. on the Platform.
1.2. The User is required to accept these General Terms of Use at the time of Registration. Failure
to accept them will prevent the User from using the Services.
1.3. Users who browse the Platform only to view its content without registering are subject to the
conditions specified in the Privacy Policy and the Cookie Policy but cannot create their own
Account, interact with the community, or make purchases.
2 Minimum Age
2.1. Registration is only allowed for Users who have reached the age of 16.
2.2. If the User is 16 years old but under 18 years old, certain Services may not be available. In
particular, the User will not be able to make purchases through the Platform.
3 Content Sharing
3.1. Users can create Content and actively participate in the growth of the community by sharing
interests and interacting with other Users of the Platform.
3.2. The Platform is an inclusive environment that respects the uniqueness of each User.
Openamic will not tolerate prejudiced and illegal conduct carried out through the Platform.
Therefore, if such conduct occurs, Openamic reserves the right to suspend or modify the provision
of the Services in whole or in part, remove or block content or information shared on the
Platform.
3.3. Publishing content that violates the privacy rights of third parties, including intellectual property
rights (e.g. copyright violations), is prohibited. The User is solely responsible for the Content they
decide to publish on the Platform.
3.4. However, the User may use third-party works subject to exceptions or limitations to copyright
and other related rights under applicable law. The User declares that they own or have obtained all
the necessary rights in relation to the content they may publish or share in this regard.
3.5. Openamic cannot be held liable in any way for damages arising from the unlawful conduct of
Users on the Platform.
4 Modifications
4.1. Openamic reserves the right to change, modify, add, or remove parts of these General Terms
of Use at any time at its sole discretion.
4.2. In the event of a change in these General Terms of Use, Openamic will inform the User so that
they can express their consent to the changes made. However, the continued use of the sitefollowing the publication of the changes will imply their implicit acceptance by the User.
Account
5.1. The User can choose to deactivate their Account at any time through the appropriate
“Deactivate Account” function available in the profile settings. However, this operation will not
result in the permanent deletion of the data and Content uploaded by the User to the Platform,
which will only be hidden from the rest of the community. By entering their credentials again, the
User can reactivate their Account at any time, complete with all previously uploaded data and
Content.
5.2. If the User wishes to delete their Account permanently from the Platform, they can do so by
using the “Delete Account” function available in the profile settings. In this case, all data and
Content will be permanently deleted, and the User will no longer be able to access their Account.
Contact Information
6.1. For further information and assistance on the Platform or for any communication related to the
Services – including any reports, complaints, or requests – Users can contact customer service at
the following email address: customer@mooore.com.
GENERAL SALES TERMS AND CONDITIONS
1 Object and Commercial Policy
1.1. These General Sales Terms and Conditions govern the purchase of Products made by the
User through the Platform.
1.2. By placing an order, the User declares that they are acting exclusively for private purposes.
1.3. MOOORE is not directly involved in transactions between the buyer and the seller and acts
merely as an intermediary between the parties.
1.4. These General Sales Terms and Conditions exclusively regulate the submission of purchase
order proposals for Products available on the Platform by the User and the acceptance of such
proposals by the Affiliates.
1.5. Each User must carefully read these General Sales Terms and Conditions from the time of
Registration and agree to comply with them.
1.6. Openamic reserves the right to change these General Sales Terms and Conditions at any
time, provided that the ones published on the Platform at any given time will be considered
applicable.
1.7. Due to its commercial policy, Affiliates reserve the right not to accept purchase order
proposals from subjects other than “consumers” or proposals that do not comply with their
commercial policy, such as proposals for orders that have been flagged or suspected of fraudulent
or illegal activities. In such cases, the Affiliates will inform the User of the non-acceptance of the
purchase order proposal.
1.8. All purchase order proposals sent to the Affiliates and returns made by Users must also
correspond to normal consumption needs. Affiliates and the Platform monitor the number of
purchase order proposals and any returns made.
2 Information for the Conclusion of the Contract with the Affiliates under Legislative Decree no. 70 of 9 April 2003
2.1. In accordance with Article 51, paragraph 7, of Legislative Decree no. 206 of September 6,
2005 (“Consumer Code”), before transmitting the purchase order proposal, the User can view and
consult a summary of the commercial and contractual conditions that will apply to the purchase
order proposal for the Products, a summary of information on the characteristics of each Product
ordered with its price (including all applicable taxes or duties), payment methods, delivery methods
for the purchased Products, shipping and delivery costs; as well as the references, geographic
address, and contact methods of the Affiliates and the date by which the Affiliate, once the
purchase order proposal is accepted, undertakes to deliver the Products.
2.2. By clicking the “SEND” button, the User places a binding order for the Products contained in
the virtual cart.
2.3. The order request will be transmitted to the Affiliates once it is received from the User.
2.4. Order processing will take place within 48 (forty-eight) hours from the receipt of the order
request by the Affiliate.
2.5. In case of insufficient funds on the indicated payment method, the Platform will inform the User
of this circumstance via email communication, specifying the reasons for the order refusal.
2.6. In the event that the Products are no longer available or for sale at the time of receipt or
processing of the purchase order proposal, the possible unavailability of the Products will be
promptly communicated by the Affiliates and, in any case, within 24 (twenty-four) hours starting
from the day following the one in which the Affiliates received the purchase order proposal.
2.7. In the case of an unfulfilled order, the Affiliates will refund the User without undue delay for any
amount already paid, and the sales contract will be considered terminated.
2.8. The language chosen for the conclusion of the contract is Italian.
2.9. By transmitting the purchase order request, the User confirms that they have also read and
accepted the additional information contained on the Platform, also referred to through links, including the General Terms of Use, the Privacy Policy, the Cookie Policy, and the Right of
Withdrawal Information.
3 Guarantees and Product Prices
3.1. It is the User’s responsibility to verify that the delivered Product corresponds to the order
placed and does not present manufacturing or conformity defects. In the case of defective
products, the User can take advantage of the warranty provided by law. Specifically, in the case of
manufacturing defects or lack of conformity, the User can request the restoration of the conformity
of the defective Products through free repair or replacement, unless the requested remedy is
objectively impossible to implement or excessively burdensome compared to other remedies. In
cases provided for by law, the User can request a fair reduction of the price or the resolution of the
contract and subsequent refund of the purchase price paid. It is noted that the User loses this right
if they do not inform MOOORE of the lack of conformity within 2 (two) months from the date of
discovery of the defect. However, it is understood that MOOORE is solely responsible for the lack
of conformity of the products reported within two (2) years from the delivery of the defective
Product. Actions related to any defects in the Products can be brought to court only within 26
(twenty-six) months from the delivery of the defective Product. To report the existence of defects or
deficiencies in a product or to request one of the remedies listed above, you can contact customer
service at the addresses indicated in the following Article 9 of these General Sales Terms and
Conditions. The Platform does not provide additional guarantees for defects beyond those
provided by law.
3.2. The Products offered for sale on the Platform are made available by carefully selected
Affiliates for their rigorous quality controls. The Affiliates guarantee the quality and originality of the
products sold.
3.3. The indicated price is final and inclusive of VAT. The User is required to pay the price
published on the product page at the time of sending the order.
3.4. Sellers present the Products accompanied by all care and fabric composition specifications
and available sizes.
3.5. Product prices may be subject to updates. The User is required to check the final price before
submitting the relevant order proposal. In the event that an identifiable error occurs in the indication
– by MOOORE – of the price of a Product or in the calculation of the required payment amount,
MOOORE will not accept the order proposal and will contact the user in order to offer the
opportunity to submit the purchase order proposal for the Product(s) at the correct price.
3.6. All products are equipped with an identification label attached with a disposable seal. Removal
implies acceptance of the Product as compliant and the impossibility of returning it.
4 Discounts and Promotions
4.1. The presence of time-limited promotions and discount codes will be disclosed to the User and
will indicate the duration of such promotions.
4.2. Certain Products may be excluded from the promotion.
4.3. MOOORE may issue personalized discount codes. In such cases, the discount code is non-
transferable and can only be used in combination with an order on MOOORE. The value of the
discount code is automatically deducted from the total amount of the order if the coupon code is
entered before completing the order. In the case of a complete return of the goods, the value of the
discount code becomes void.
4.4. The discount code cannot be combined with other promotions on the Platform. It is not
possible to request partial or total replacement of a discount code.
4.5. The discount code can be used only once unless otherwise indicated.
5 Shipping and Returns
5.1. Shipping costs may vary depending on the total amount of the Order, the Affiliate store from
which the purchase is made, and the requested shipping method, which may be standard or
express.
5.2. Any free shipping applies only to the standard shipping method and not the express method.
5.3. In the event that the User returns the Products following the procedure provided by these
General Sales Terms and applicable laws, any shipping costs incurred by the User will be
refunded.
5.4. At the time of pickup by the courier responsible for delivery, the User will receive an email from
the courier with tracking information to monitor the order, containing the link to track the shipment
status.
5.5. Shipping times are calculated from the acceptance of the order by the Affiliate store and vary
depending on the chosen shipping method.
5.6. Shipping times are calculated considering working days. Saturdays and Sundays are therefore
not included in the calculation. The delivery date may be postponed due to bad weather, natural
disasters, strikes, or other events that may cause service disruptions.
5.7. In case of non-delivery, the courier will attempt a second delivery to the recipient’s address,
trying to contact the recipient at the phone number provided on the waybill.
5.8. MOOORE and its Partners undertake to deliver the Products within a maximum period of thirty
(30) days from the date of payment by the User.
6 Right of Withdrawal and Instructions
6.1. The User has the right to withdraw from this contract without stating any reasons within 14
(fourteen) days from the delivery of the purchased Products by completing the withdrawal form
available on the website.
6.2. The withdrawal period expires after 14 (fourteen) days from the date on which the User, or a
third party other than the carrier and indicated by the buyer, acquires physical possession of the
goods.
6.3. MOOORE reserves the right to accept the return of goods only if they are returned in the same
conditions in which they were shipped. The User must, therefore, ensure that the Products remain
intact and undamaged, have not been used, worn, or damaged in any way, and are returned in
their original packaging, with all labels present at the time of receipt.
6.4. In the event that the Products are found to be damaged, spoiled, or stained, or are in
conditions that unequivocally demonstrate that they have been used for purposes other than those
strictly necessary to verify the nature and characteristics of the purchased product, MOOORE will
only refund the User a percentage equal to 50% of the amount paid, in relation to the decrease in
the value of the goods.
6.5. To exercise the right of withdrawal, the User must inform Openamic, through the contacts
made available / customer service, of their intention to withdraw from the contract, either by an
unambiguous email declaration or by using the appropriate model withdrawal form available in the
section of the Platform dedicated to Return Terms.
6.6. To meet the withdrawal deadline, it is mandatory to send the communication regarding the
exercise of the right of withdrawal before the expiration of the withdrawal period.
6.7. If the User withdraws from this contract, MOOORE must refund all payments received from the
User, including delivery costs (except for any additional costs resulting from the User’s choice of a
delivery type other than the less expensive standard delivery).
6.8. The amount paid by the User will be refunded to the payment method used by the User within
14 (fourteen) days from the date on which the goods subject to the purchase order have been
returned to the recipient. MOOORE has the right to withhold the refund until the goods are
received or until the User provides evidence of having sent back the goods, whichever occurs first.
6.9. The User must return the goods according to the instructions provided by the Customer
Service without undue delay and, in any case, within 14 days from the date they communicated
their withdrawal from this contract. The deadline is considered met if the User returns the goods
before the 14-day period has expired.
6.10. If the shipping costs were borne by the User, the costs of returning the goods will be at
MOOORE’s expense.
6.11. The right of withdrawal is excluded for contracts for the supply of Products (i) made to the
User’s specifications or clearly personalized or (ii) subject to rapid expiration or deterioration or (iii)
sealed and not suitable for return for reasons of hygiene or related to health protection and have
been opened after delivery.
7 Customer Service
7.1. In case the User needs information about the Products available on the Platform or regarding
an order request, they can contact MOOORE’s Customer Service or directly the Affiliates through
the dedicated section of the Platform.
8 Applicable Law and Disputes
8.1. These General Terms of Use are governed by Italian law, in particular by Legislative Decree of
6 September 2005, No. 206 (Consumer Code).
8.2. In the event of disputes arising from these General Terms of Use between Openamic and
each of its end Users, it is informed that the European Commission provides a platform for online
dispute resolution, accessible at http://ec.europa.eu/odr.
9 Contacts
9.1. For further information and assistance regarding the Platform, or communication related to the
purchase or delivery of the Products – including any reports, complaints, requests concerning the
purchase and/or delivery of the Products, the exercise of the right of withdrawal, etc. – Users can
contact MOOORE’s Customer Service at the following email address: customer@mooore.com.
